ODFL Response to Covid-19

Providing our customers with safe and uninterrupted service due to the unprecedented public health crisis surrounding COVID-19 is a key priority of everyone at Old Dominion Freight Line. We recognize and are thankful for the vital role we play in linking together the supply chain and delivery services for many of our customers that are manufacturing and distributing critically-needed items.

We want you to know that we are concentrating on the health and safety of our employees, customers, and others with whom we interact while conducting our operations. We are following applicable guidance issued by national and state officials as well as public health experts such as the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). We are also reinforcing the need to clean and disinfect regularly, as well as the importance of frequent hand-washing and other recommended hygiene practices.

OD provides a critical service to our country by delivering much needed items during this time. With 237 service centers strategically located throughout the United States, we remain well-positioned to help ensure that critical freight gets delivered. We are working around the clock so that we can respond appropriately and effectively to this ever-evolving situation.

For Customers | For Employees | For Media


Customers

We are following guidelines issued by the CDC and the WHO to help keep our employees safe and healthy. We realize that this is a challenging environment for businesses, especially as they respond to spikes in demand or shift manufacturing to new critical goods. OD has the capacity to manage ongoing as well as emerging freight shipping needs. As always, we have the ability to expedite shipments so that they can be delivered next-day, ship on Friday so that they can be delivered on Monday, or meet another tight delivery window. Just contact your local sales representative or our customer service department and we will work with you to find a solution that fits your specific needs.

Contacts:

  • Customer Service

Shipment inquiries, account questions, claim inquiries, document requests, traffic calls, general information: 
M-F 7:00 AM 8:00 PM ET
Toll-free: 1-800-235-5569

  • Truckload Brokerage Services

Oversize Transport, Exclusive use Equipment, Flatbed Services, Special commodities, Extensive network of carriers providing comprehensive transportation programs:

M-F 7:00 AM 7:00 PM ET
Toll-free: 1-877-562-3875

Customer Resources

  • Letter from Greg Gantt – Read a message from Greg Gantt, President and CEO of Old Dominion Freight Line.
  • Operation Level Map We are committed to making sure our customers can track progress and delivery times. This map provides a full view of our service center operation levels across the U.S.
  • Locate a Service Center Search for a service center by U.S. zip code, state, Canadian province, or 3-digit service center code to find the service center closest to your location.
  • OD Customer Portal Login to access on-demand, enhanced shipment tracking, customizable reports, shipping documents, and interactive bill of lading.

Employees

Keeping our OD Family of employees safe and healthy is a top concern for us at OD. To help ensure our employees’ well-being while we provide a vital service that keeps critical goods moving, we are following the guidelines from the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). This includes providing hand sanitizer and wipes, reinforcing proper hygiene practices, adding additional sanitized cleanings, restricting visitors to only those of a critical business nature, and exercising social distancing practices.

We’ve requested that any of our employees who are showing symptoms of illness stay at home and contact their doctor. We’ve enabled telemedicine so that our employees can get vital health advice at no cost. We’ve asked that employees who have been on cruises or traveled to certain international destinations self-quarantine in accordance with CDC travel advisories.

OD provides a critical service to our country by delivering much-needed items during this time. We are working hard to keep you safe so that together we can continue to operate as an essential business, and in turn, so that you can care for your families.

We are so grateful for your hard work and dedication and know that with the OD Family Spirit, we will come out of this stronger than before.

Below are resources for employees (login required):

  • COVID-19 Updates For Employees (login)
  • ESS (login)

COVID-19 Health and News Resources:

Industry News and Updates:


Media

For media inquiries, please contact:

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